Patient Information

First Visit

Your initial appointment with Jim Peck will be a consultation explaining your dental diagnosis and treatment options. Occasionally, treatment can be performed the same day as the consultation. However, a complex medical history or treatment plan will require an evaluation and a second appointment for treatment.

If possible, please bring the following information to your initial consultation:

  • X-rays (if applicable)

  • A list of your current medications

  • If you have dental insurance, please bring your insurance card and a photo I.D. with you. This will save time and allow us to help you process any claims.

IMPORTANT: A parent or guardian must accompany all patients under the age of 18 at the dentist in a consultation visit. Please alert our office if you have a medical condition that may be of concern prior to treatment (i.e., diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are on any medication (i.e., heart medications, aspirin, anticoagulant therapy, etc.).

X-Rays

If you have x-rays from a previous dentist, you may request that they forward them to our office by email. If additional films are necessary, they can be taken at our facility.

Financial Policy

For your convenience, we accept Visa, MasterCard, Discover, and American Express. A 3.50% processing fee will be added for each credit or debit card transaction. We work to deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at 830-629-8011.

Please remember you are fully responsible for all fees charged by this office, regardless of your insurance coverage.

We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. We can make arrangements for a monthly payment plan, but this must be arranged prior to the actual procedure.

Dental Infection Control

Dental infection control and universal precautions protect clients and staff alike. Everyone benefits from rigorous infection control. The cornerstone in a good and safe dental practice is the element of trust. You should feel free to discuss this topic with Dr. Peck and receive a straightforward answer. Dr. Peck and his entire team follow procedures recommended by several federal agencies: the Occupational Safety & Health Administration (OSHA), the Environmental Protection Agency (EPA,) and the Centers for Disease Control (CDC). These measures include: disinfectant hand soap, gloves and face masks, chemical disinfection of counter-tops and surfaces, sterilization of all equipment before every use, and disposable materials. We sterilize all reusable equipment, including dental hand pieces. We use an autoclave, a device that kills bacteria and viruses by steam, heat, and pressure, and we test the autoclave weekly through an independent lab.